FAQs
Most frequently asked questions
Yes we do! Shipping rates will be shown during check out.
For Singapore orders, it will take 3 – 5 business days.
For overseas orders, take a look at the table below for a more accurate duration.
Country | Duration (days) |
Australia (Sydney, Melbourne, Perth) | 4 – 6 |
Brunei Darussalam (Bandar Seri Begawan) | 4 – 6 |
Canada (Vancouver) | 6 – 9 |
China, People’s Republic of (Beijing, Guangzhou, Shanghai) | 6 – 8 |
France (Paris) | 5 – 7 |
Germany (Frankfurt) | 5 – 7 |
Hong Kong (Hong Kong) | 3 – 5 |
India (Chennai, Mumbai, Kokata) | 5 – 8 |
Indonesia (Jakarta, Batam) | 5 – 8 |
Italy (Rome) | 7 – 9 |
Japan (Tokyo, Osaka) | 3 – 5 |
Malaysia* (Johor Bahru, Kuala Lumpur, Kuching, Kota Kinabalu) | 4 – 6 |
Netherlands (Amsterdam) | 4 – 6 |
New Zealand (Auckland) | 4 – 6 |
Philippines (Manila) | 6 – 8 |
South Africa (Johannesburg) | 5 – 7 |
Sweden (Stockholm) | 4 – 6 |
Switzerland (Zurich) | 4 – 6 |
Taiwan (Taipei) | 4 – 6 |
Thailand (Bangkok) | 4 – 6 |
United Arab Emirates (Dubai) | 5 – 8 |
United Kingdom (London) | 4 – 6 |
United States of America (San Francisco, New York, Honolulu) | 6 – 8 |
Vietnam (Ho Chi Minh) | 5 – 8 |
Other Destinations in Asia and Territories in the Pacific | 5 – 10 |
Other Destinations in the Middle East, Africa, Europe and America | 6 – 12 |
We use Padico UV-LED resin from Japan that cures within 1-2 minutes under UV-LED light. This is one of the best UV Resin brands out there and is non-toxic, non-yellowing and waterproof once cured.
Yes! In order to retain their colours/shape, real flowers are dried so that moisture is removed.
As Singapore is a relatively small country with little space for growing plants, we order most of our flowers overseas from a fellow home business owner! #shopsmall 🙂
Unfortunately, all sales are final and no refund will be issued, however, if the wrong item has been sent to you or the item has a defect, do drop us an email at brainchattersg@gmail.com and we will do an assessment/exchange of the items 🙂
Please note that products are hand crafted individually and may have slight variations from the pictures shown.