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FAQs

Most frequently asked questions

Yes we do! Shipping rates will be shown during check out.

For Singapore orders, it will take 3 – 5 business days.

For overseas orders, take a look at the table below for a more accurate duration.

Country

Duration 

(days)

Australia (Sydney, Melbourne, Perth)

4 – 6

Brunei Darussalam (Bandar Seri Begawan)

4 – 6

Canada (Vancouver)

6 – 9

China, People’s Republic of (Beijing, Guangzhou, Shanghai)

6 – 8

France (Paris)

5 – 7

Germany (Frankfurt)

5 – 7

Hong Kong (Hong Kong)

3 – 5

India (Chennai, Mumbai, Kokata)

5 – 8

Indonesia (Jakarta, Batam)

5 – 8

Italy (Rome)

7 – 9

Japan (Tokyo, Osaka)

3 – 5

Malaysia* (Johor Bahru, Kuala Lumpur, Kuching, Kota Kinabalu)

4 – 6

Netherlands (Amsterdam)

4 – 6

New Zealand (Auckland)

4 – 6

Philippines (Manila)

6 – 8

South Africa (Johannesburg)

5 – 7

Sweden (Stockholm)

4 – 6

Switzerland (Zurich)

4 – 6

Taiwan (Taipei)

4 – 6

Thailand (Bangkok)

4 – 6

United Arab Emirates (Dubai)

5 – 8

United Kingdom (London)

4 – 6

United States of America (San Francisco, New York, Honolulu)

6 – 8

Vietnam (Ho Chi Minh)

5 – 8

Other Destinations in Asia and Territories in the Pacific

5 – 10

Other Destinations in the Middle East, Africa, Europe and America

6 – 12

 

We use Padico UV-LED resin from Japan that cures within 1-2 minutes under UV-LED light. This is one of the best UV Resin brands out there and is non-toxic, non-yellowing and waterproof once cured.

Yes! In order to retain their colours/shape, real flowers are dried so that moisture is removed.

As Singapore is a relatively small country with little space for growing plants, we order most of our flowers overseas from a fellow home business owner! #shopsmall 🙂

Unfortunately, all sales are final and no refund will be issued, however, if the wrong item has been sent to you or the item has a defect, do drop us an email at brainchattersg@gmail.com and we will do an assessment/exchange of the items 🙂

Please note that products are hand crafted individually and may have slight variations from the pictures shown.

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